Shipping Policy
Hello valued customers,
At Royal Floors Online, we strive to provide a smooth and hassle-free shipping experience for all of our customers. To ensure that your flooring products are delivered safely and efficiently, we have established the following guidelines for shipping:
Packaging: Our flooring products are carefully packaged to prevent damage during transit. We use industry-standard packaging materials and techniques to protect your flooring from scratches, dents, and other potential hazards.
Handling: Our warehouse staff is trained to handle flooring products with care and attention to detail. We take every precaution to ensure that your order is picked, packaged, and shipped in a secure and professional manner.
Shipping Methods: We partner with reputable carriers to deliver your flooring products promptly and efficiently. We offer standard LTL freight delivery and various pick-up options for our customers. Residential Delivery W/ Liftgate Service (Curbside Delivery Only), Business to Business Delivery or Terminal Pic-up at Carriers Terminal.
Tracking Information: Once your order has been processed and shipped, you will receive tracking information via email to monitor the status of your delivery. You can track the progress of your shipment and view estimated delivery dates for your convenience.
Delivery Requirements: Please ensure that someone is available to receive and inspect the flooring delivery upon arrival. It is essential to carefully inspect the packaging for any signs of damage and note any discrepancies on the delivery receipt before signing for the shipment.
Customer Support: Our customer support team is here to assist you with any questions or concerns regarding your shipping experience. If you encounter any issues with your flooring delivery, please reach out to us for prompt and personalized assistance.
Returns and Exchanges: In the rare event that you need to return or exchange your flooring products, please review our return policy and contact our customer support team for guidance on the process.
We are committed to providing exceptional customer service and ensuring that your flooring purchase from Royal Floors Online is delivered securely and on time. If you have any questions or require further information about our shipping guidelines, please don't hesitate to contact us at Phone Number (833) 378-4559.
Thank you for choosing Royal Floors Online for your flooring needs. We appreciate your business and look forward to serving you with the highest level of care and professionalism.
Best regards,
Royal Floors Online Team